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Here you will find a list of Frequently Asked Questions from Grundle
Software users.
Before sending us an email request, please look through this list to see if
your question has already been answered here. Keep checking back because we'll continue to
add to this list as needed.
Question:
HELP! I've lost my registration number. Can you please look up my order and send
me my registration number again? |
Answer:
We have just added an automated Registration Request form to our website (Registration Request Form). This form will prompt you for the
email address you used when registering and will immediately mail your registration
number(s) to that email address. Unfortunately, if you are unable to receive email at that
email address, you will need to send us a message (supportquestion@grundlesoftware.com) giving us as
much information about your original order as you can so that we can manually look up your
order. |
Question:
I just submitted my order for one of your applications. Now what do I do? Where do
I download the 'registered' version of the program? |
Answer:
Once you have placed your online order with The Ordering Network,
they will process the order and you will receive a confirmation message telling you if the
order was processed successfully, or if there was a problem with the order. If the
registration was successful, within this confirmation message you will find your Email
address and Registration number that are used to register the
program you ordered. It will look something like this:Product: 226I (Grundle Explorer)
Email: Myname@MyCompany.com
Registration Number: 12345678
There is NO special 'registered' version of any of our applications,
rather, the evaluation version of the software is registered by entering the above
information in the Registration Dialog. Once you have entered the information, the
evaluation version becomes a registered version. |
Question:
I can't find the Registration Dialog to register my program. Where is it? |
Answer:
Depending on the program you are registering, you need to do one of the following to get
to the Registration Dialog:
 | For applications with a main menu (such as Grundle Explorer, and RegEditCE), choose Help
- About from the main menu. This will pop up the About Box. You should then see a
Register button on the About Box (if you have not already registered the
application. |
| For applications that run in the system tray (such as FastTask Plus, and PocketSwap),
tap on the icon in the system tray and then choose About from the popup
menu. This will pop up the About Box. You should then see a Register
button on the About Box (if you have not already registered the application. |
| For Control Panel applications (such as Display Colors Applet, and Storage Card Applet),
open the applet from the Control Panel. Tap on the Help button on the
title bar (it's the small button with the question mark on it). This will pop up the About
Box. You should then see a Register button on the About Box (if you have
not already registered the application). |
|
Question:
I entered my email address and registration number, but the program says the
number is not a valid registration number! Please send me a valid registration number. |
Answer:
The registration number that you receive from The Ordering Network
is associated with the email address you used when you registered. The email address is
listed in the confirmation message directly above the registration number, and that is the
email address you must use when you enter you information into the Registration Dialog.
Also, the email address is case sensitive, so you must enter the email address exactly
like it is listed in the message. For example if my confirmation message contained the
following:Product: 226I (Grundle Explorer)
Email: Myname@MyCompany.com
Registration Number: 12345678
Here are some correct and incorrect examples when attempting to register:
| Registration Attempt |
Results |
Reason |
Email: myname@mycompany.com
Registration #: 12345678 |
Invalid |
The email address was entered using all lower
case, but when the order was submitted, mixed case was used. You must enter the email
address exactly like it is listed in the confirmation email message. |
Email: Myname@Email.MyCompany.com
Registration #: 12345678 |
Invalid |
The email address is not the same email address
that was used when the order was placed. You must use the same email address that is
listed in the confirmation message. |
Email: Myname@MyCompany.com
Registration #: 12345678 |
Valid |
The email address has been entered exactly as it
is listed in the confirmation email message! |
|
Question:
I think I found a bug in one of your programs. Who do I need to talk to about
getting it fixed? |
Answer:
We are VERY interested in hearing from anyone experiencing problems with
any of our applications. If you think you have found a defect in one of our applications,
or if you would just like to submit a request for new features, please send email to:
|
Question:
I can't figure out how to install your application on my device. I've downloaded
the .CAB file but can't figure out what to do with it. |
Answer:
The easiest way to install any of our applications is to download the Host PC
Installer for the application you wish to install, copy it to your Host PC, and
run the program from there. The Host PC Installer for each of applications can be
downloaded my clicking on the icon that looks like this  on the
application's download page.In addition to installing from your Host PC, you can also
choose to install directly to your Windows CE device assuming you have a way of running
files on your device (The Windows CE Explorer, or Grundle Explorer are examples of
applications that will allow you to run programs on your device). If you choose this
option, you can download the appropriate .CAB file, copy it to your device and run it from
the device by double-tapping the file from a Windows CE Explorer.
NOTE: Grundle Explorer cannot be installed as a .CAB file directly on
the device unless you have a different Windows CE Explorer already installed on the device
that will allow you to run programs on the device. |
Question:
I want to register your programs but I can't find the online form to register.
Where can I find information about registering? |
Answer:
Go to the following page on our site:
|
Question:
I would like to order several of your programs. Do you offer some sort of discount
for registering multiple programs? |
Answer:
Yes, but unfortunately we aren't set up to do that via our online ordering process. If,
however you would like to take advantage of our discounted pricing you can do the
following:
| Send payment (including your email address and the products you would like to register)
to:
Grundle Software
Attn: Chris Russell
1203 North 100 East
American Fork, UT 84003
USAOnce we receive your order information and payment, we will send your
registration numbers via email the same day. Here is our discounted pricing:
| Number of products ordered |
Price |
| 2-4 |
10% discount |
| 5 or more |
20% discount |
|
|
Question:
I installed FastTask on my device but it doesn't work, and now I can't uninstall
it because my device says it's still in memory. |
Answer:
FastTask is for older H/PC & H/PC Pro devices, but doesn't work on all Palm-size
devices. If you are running a Palm-size device, you should install FastTask Plus instead of FastTask, but first you need to
uninstall FastTask from your device. To uninstall FastTask, do the following::
- Syncronize your device with your Host PC.
- Using the Explorer on the Host PC, browse to the folder \windows\startup on your device
and delete the file FastTask.lnk. This will prevent FastTask from
launching the next time you restart your device.
- Reset your device by pressing the small reset button on the back of the device. When the
device restarts, FastTask will no longer be loaded in memory and you can uninstall it by
choosing Start - Settings - Uninstall Applications.
- Now you will be able to install FastTask Plus on your device as you would normally.
|
Question:
I installed FastTask Plus on my device and it worked for a while, but now it
stopped working. |
Answer:
Reset your device by pressing the small reset button on the back of the device. This will
reload FastTask Plus in the correct order with a system file that it uses and everything
should start working properly. You only need to do this once. |
Question:
Are your applications compatible with the new Palm PC devices? |
Answer:
We are waiting for a copy of the Software Developement Kit from Microsoft before we can
port our applications over to the new platform. As soon as we receive that SDK, we will be
porting our applications over. Please watch our site for more information regarding the
new versions. |
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times
since February 28, 1998